Privacy Policy

Effective Date: 01st September, 2025
Company Name: Academic English UAE
Website: www.AcademicEnglishUAE.com

Academic English UAE (“we,” “our,” “us”) is committed to protecting the privacy and personal information of all students, clients, and visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, enroll in language training, or engage in our editing and proofreading services.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Full name
Email address
Phone number
Residential address (where necessary)
Date of birth (for enrolment verification)
Payment information (billing details, transaction history)

1.2 Academic Information

Educational background and level of study
Documents submitted for editing or proofreading (theses, manuscripts, CVs, personal statements)
Language test goals (e.g., IELTS, TOEFL, EMSAT band scores)

1.3 Technical Information

IP address
Browser type and version
Device details and operating system
Cookies and tracking data (see Section 8)

2. How We Use Your Information

We use the information collected for the following purposes:

Service Delivery: To provide language training, editing, proofreading, and specialized support.
Communication: To send class schedules, updates, invoices, and important service notifications.
Payment Processing: To complete transactions securely and maintain financial records.
Customization: To tailor training plans and editing feedback based on individual academic goals.
Quality Assurance: To improve services, materials, and student/client experiences.
Legal Compliance: To comply with UAE regulations and respond to legal requests when required.

3. Sharing of Information

We respect your confidentiality and do not sell, rent, or trade your personal data. Information may only be shared in the following circumstances:

Service Providers: With trusted third-party vendors for payment processing, IT support, or website hosting.
Legal Requirements: When required by UAE law, court order, or governmental authority.
Academic Integrity: To protect against fraud, plagiarism, or misuse of services.

All third parties are contractually bound to maintain confidentiality and use the information solely for agreed purposes.

4. Document Confidentiality

All academic documents submitted for editing, proofreading, or formatting are treated as strictly confidential.
We do not claim ownership of your work. The content remains the intellectual property of the client.
Documents are stored securely during editing and permanently deleted from our systems after a retention period of 30 days (unless otherwise agreed).
We will never share, publish, or distribute your academic work without written consent.

5. Data Security

We implement strong technical and organizational measures to safeguard your data against unauthorized access, misuse, or disclosure.

Security measures include:

Encrypted payment gateways
Secure file transfer and storage systems
Access controls for staff handling sensitive information
Regular monitoring of systems for potential vulnerabilities

However, while we strive to use industry-standard security, no method of online transmission is 100% secure. Clients share documents and data at their own discretion.

6. Your Rights

As a client or user of Academic English UAE, you have the following rights regarding your personal information:

Access: You may request access to the personal data we hold about you.
Correction: You may update or correct inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information, subject to retention obligations.
Withdrawal of Consent: You may withdraw consent for data use, though this may affect service delivery.
Data Portability: You may request a copy of your personal data in a structured format.

Requests can be submitted via email at info@AcademicEnglishUAE.com. We will respond within 30 days, in compliance with UAE regulations.

7. Retention of Data

Personal information is retained only as long as necessary to provide services or comply with legal obligations.
Academic documents (theses, manuscripts, CVs, etc.) are automatically deleted within 30 days after service completion.
Financial records are retained for accounting and legal compliance for a minimum of 5 years.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze website traffic, and improve services.

Essential Cookies: Required for website functionality.
Analytics Cookies: Help us understand website usage to improve navigation and content.
Preference Cookies: Remember user preferences (e.g., language, login details).

You may disable cookies in your browser settings. However, doing so may affect certain website features.

9. Third-Party Links

Our website may contain links to third-party websites for reference or convenience. Academic English UAE is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our services are primarily intended for adults. However, minors may enroll with parental or guardian consent. We do not knowingly collect personal information from children under 13 without such consent. Parents may request deletion of a child’s data by contacting us.

11. International Data Transfers

Although Academic English UAE primarily serves clients within the UAE, documents or data may be transferred across borders if clients or partner journals are located overseas. In such cases, we take reasonable steps to ensure data protection standards are upheld.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law, services, or internal practices. Updates will be posted on our website with a revised “Effective Date.” Continued use of services after updates constitutes acceptance of the revised policy.

13. Limitation of Liability

While we take all necessary precautions to protect your information, Academic English UAE is not liable for:

Unauthorized access beyond our control (e.g., cyberattacks)
Misuse of documents or data after delivery to the client
Errors or omissions in third-party systems beyond our control

Clients are responsible for safeguarding their login credentials, payment details, and shared documents.

14. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of Dubai courts, unless otherwise required by applicable law.

15. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact us at:

Academic English UAE
Email: info@AcademicEnglishUAE.com
Phone: +971 52 801 2776
Website: www.AcademicEnglishUAE.com